Contact Us
Questions about a plan, a payment, or a question in a test? Reach us directly —
every message is read by the person who builds ExamMitra AI.
Support Hours & Response Time
ExamMitra AI is run by a small team. We answer every message ourselves — here is
what you can realistically expect.
Phone Support
Mon – Sat, 10:00 AM – 7:00 PM IST
Closed on Sundays and public holidays.
Email Support
Replies within 24 working hours
Payment and refund queries are prioritised and usually answered the same day.
What we can help with
To get a faster answer, include your registered email address and, where relevant,
the payment ID or test name.
₹
Payments and refunds — a payment that did not unlock your plan,
a duplicate charge, or a refund request. Please include the Razorpay payment ID from
your confirmation email.
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Account access — trouble signing in, resetting your password,
or updating your registered email.
?
A wrong question or answer — you can report any question
directly from the solutions screen after a test, which is the fastest route. Email
us if you would rather explain in detail.
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Privacy and data requests — to access or delete the data we
hold about you, write to us from your registered email address.
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Partnerships and institutions — coaching centres and
institutions interested in using our test engine can reach out by email.
Business Details
ExamMitra AI is an online mock-test platform for Indian competitive examinations.
Nature of business
Online educational services — mock tests and practice question banks
Based in
Bhilai, Chhattisgarh, India
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the
Information Technology Act, 2000, the details of our Grievance Officer are below.
If a complaint is not resolved to your satisfaction through normal support, please
write directly to the Grievance Officer.
Designation
Grievance Officer, ExamMitra AI
Acknowledgement
Within 48 hours of receiving a complaint
Resolution
Within 30 days of receipt, as required by law
Before you write about a payment: plans activate automatically once a
payment succeeds. If your plan has not updated, first sign out and back in — this
refreshes your account. If it still shows the old plan, email us with your payment ID
and we will fix it manually.