Cancellation & Refund Policy

ExamMitra AI sells access to digital study material — mock tests, practice questions and analytics. Access is granted instantly after a successful payment and is used up as you take tests and view solutions. Because this is a digital product delivered immediately, please read this policy carefully before you pay.

No Refunds for Change of Mind or Usage

All sales are final once access is granted.

This applies equally to every subscription and every exam pack.

We do not offer refunds in the following situations:

✕Change of mind after purchasing a plan or pack.
✕Dissatisfaction with the content, difficulty, or number of questions available.
✕Partial use — for example, if you take some tests and then decide to stop.
✕Non-use — if you buy a plan and simply do not use it during its validity.
✕Expiry — when a plan or pack reaches the end of its validity period.

Since access to the material is provided the moment your payment succeeds, purchases are non-returnable and non-refundable once activated.

When We Do Return Your Money

If the fault is ours, you get your money back.

Where a payment goes wrong through no fault of your own, we will refund it in full.

A refund will be issued in these cases:

✓Duplicate or double charge — you were charged more than once for the same plan or pack.
✓Payment debited but plan not activated — money left your account but your access was not unlocked, and re-logging in does not fix it.
✓Proven technical error on our side that charged you incorrectly.

In these situations the amount is refunded to your original payment method. Depending on your bank or card issuer, it typically reflects within 5–7 working days after we process it.

Subscriptions & Renewals

Our plans do not auto-renew. When a subscription or pack reaches the end of its validity, access simply stops and you are free to purchase again — you are never charged automatically.

You may stop using ExamMitra AI at any time. Because there is no recurring charge, there is nothing to "cancel" to avoid a future payment; your access remains active only until the end of the period you have already paid for.

How to Request a Refund

If your situation falls under Section 2 above, contact us and we will resolve it quickly.

Email exammitraai@gmail.com from your registered email address.

Include your Razorpay Payment ID (found in your payment confirmation email) and a short description of the issue.

We will verify the transaction and, where a refund is due, process it to your original payment method.

Before requesting a refund for a plan that did not activate: please sign out and sign back in first — this refreshes your account and resolves most activation delays automatically.

Payment Processing

All payments are processed securely through Razorpay. ExamMitra AI does not store your card, UPI, or bank details. Any refund that is due is issued through the same Razorpay channel back to your original payment method.

Questions about a payment?

Email exammitraai@gmail.com with your Payment ID.

We aim to respond within 24 working hours. See our Contact page for full support details.